New-patient intake
Captures name, DOB, insurance, chief concern, and books to the next available new-patient slot. Texts the intake forms (Dentrix Hub, OpenDental forms, or paper-replacement) to be completed before the appointment.
After-hours emergencies, recall calls, new-patient intake, insurance Qs — handled by an AI receptionist that talks to your PMS directly. Your front desk goes back to triaging the patient in front of them.
And she still can't answer it during the 11 AM rush, after 5 PM, or on Saturdays. New patients call once. When they don't get an answer, they Google the next dentist on the list.
The math practices don't run: A single missed new-patient call at $650 first visit + $2,200 LTV = ~$2,850 in lifetime value walking away. The $897/month AI package needs to capture one new patient every three months to break even — most practices we deploy capture 3–5 per month.
Captures name, DOB, insurance, chief concern, and books to the next available new-patient slot. Texts the intake forms (Dentrix Hub, OpenDental forms, or paper-replacement) to be completed before the appointment.
Determines whether it's a true emergency (swelling, trauma, abscess) or routine pain. Pages the on-call provider for true emergencies; books routine cases for the next morning. Documents the call in the patient record.
Outbound calls to patients due for their 6-month hygiene. Books them into the open slots on the schedule. Handles reactivation of patients lapsed 12–24 months.
Day-before SMS confirmations, day-of voice reminders for non-responders, automatic reschedule if they decline. Cuts no-shows 40–60% on average.
"Do you take Delta Dental?" Yes/no answers from your live in-network list. For verification, the AI captures the policy and queues it for your verifier (human or automated) — and texts the patient when the estimate is ready.
The phone rings, your front desk is with a patient. Instead of voicemail, the call rolls to AI within 3 rings. Caller gets booked or transferred when your team frees up.
Tuesday 11:42 AM · Inbound · OpenDental
Agent (Grace): Bayside Dental, this is Grace. How can I help you today?
Caller: Hi, I'm looking for a new dentist. My old one retired.
Grace: Of course, we're taking new patients. May I get your name and a number to reach you?
Caller: Jenna Patel, 703-555-0188.
Grace: Thanks, Jenna. Are you due for a cleaning or is there something specific bothering you?
Caller: Just a cleaning. And probably a checkup since it's been about a year.
Grace: Great. Do you have dental insurance?
Caller: Yes, Delta Dental PPO through my husband's work.
Grace: Perfect — we're in-network with Delta PPO. New-patient appointments are 75 minutes with the doctor and hygienist. I have next Wednesday at 10 AM or Thursday at 3 PM — which works better?
Caller: Wednesday 10 AM is great.
Grace: Booked. I'm texting you the new-patient forms now — please complete those before your visit so we don't keep you waiting. Anything else?
Caller: Where are you located again?
Grace: 4250 Westgate Lane, Suite 200 — I just texted you the address with directions. We'll see you Wednesday at 10 AM, Jenna.
Result: New patient created in OpenDental at 11:43 AM. Appointment block reserved for 75 min. Intake forms (Health History, HIPAA, Insurance) texted via Dentrix Hub link. Confirmation SMS sent. Call duration 2m 18s.
Voice AI is good at structured intake, scheduling, recall, and answering FAQs. It's not a substitute for clinical judgment or a billing manager.
The AI won't tell a patient whether they need a root canal. Emergency triage classifies severity and routes; it does not diagnose. Clinical judgment stays with the doctor.
The AI captures insurance and confirms in-network status. Full benefits/breakdown still goes to your verifier or to a service like Vyne / Insurance AI. We integrate the handoff, but we don't replace verification.
Upset patients are warm-transferred to a human within 30 seconds. The AI does not try to talk them down. Configurable thresholds on tone and keyword triggers.
1 provider · single location
$2,500 setup · then $897/month2–4 providers · single location
$3,500 setup · then $1,497/month5+ locations · enterprise scope
$7,500+ setup · $2,997+/month baseBenchmarking vs. TensorLinks & Get Help Desk AI: TensorLinks runs $399 (inbound only) to $699/month (full chat+SMS). Get Help Desk AI runs flat-rate ~$899/month with PMS integration. We sit slightly above these on price because our deployments include a real consulting layer — weekly tuning, monthly business review, and a human you can call. The dentists who buy this are the ones who don't want to be their own AI vendor manager.